Refund and Returns Policy

Overview

At opticalcenter we are committed to providing high‑quality eyewear and exceptional customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and responsibilities, as well as the procedures for returning products.

Eligibility for Returns

• Products must be returned within 30 calendar days from the date of delivery.
• Items must be unused, undamaged, and in their original packaging, including any accessories, manuals, and protective cases.
• Custom‑made lenses, prescription glasses, and any product that has been altered to fit a specific prescription are non‑returnable unless they arrive defective or incorrect.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (971) 726-5325. Provide your order number, the reason for the return, and whether you prefer a refund or an exchange.

Step 2 – Prepare the Package

Securely pack the product in its original box or a similarly protective container. Include the original receipt or proof of purchase and a brief note with your contact information.

Step 3 – Ship the Return

Ship the package to the following address:

opticalcenter
9723 Southwest Lincoln Street
Portland, Oregon 97294
United States

We recommend using a trackable shipping service. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.

Refunds

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item. The following deductions may apply:

• Original shipping charges, unless the return is due to a defect or our error.
• Restocking fees of up to 15% for non‑defective items that are returned in a condition that requires additional handling.

If the returned item is found to be damaged, used, or missing components, we reserve the right to refuse the refund or to charge the applicable restocking fee.

Exchanges

Exchanges are accepted for the same product in a different size, color, or prescription, provided the original item meets the return eligibility criteria. Follow the same return process and indicate that you would like an exchange. Any price difference will be charged or refunded accordingly.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receipt. We will arrange a prepaid return shipment and either replace the item or issue a full refund, including original shipping costs.

User Responsibilities

• Verify the condition of the product upon delivery and report any issues promptly.
• Provide accurate contact information when initiating a return.
• Package the item securely to prevent damage during transit.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. opticalcenter reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (971) 726-5325
Address: 9723 Southwest Lincoln Street, Portland, Oregon 97294, United States